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CEDAS/CEM (Common)
FREQUENTLY ASKED QUESTIONS
Q: My original installation CD is missing, unreadable, or I don't have a CD drive on the computer I am trying to install the software to. Can I download the installation package?
A: Yes, we can provide a download link for your software installation. Please contact us (Get In Touch pane at bottom of Home page) with your product Serial Number, and we can send a down link, and the latest copy of the installation instructions for your specific product.
Q: I can't find my existing product Serial Number. How do I locate it?
A: For CEDAS, you can find your Serial Number by launching the program, and when the main CEDAS Control Center is open, click on the About/About CEDAS drop down in the upper left corner. Your CEDAS Version and Serial Number will be displayed in the About CEDAS window.
If you no longer have access to your previous CEDAS installation, or need a CEM Serial Number, please contact us (Get In Touch pane at the bottom of the Home page), and we will do our best to search our customer database for your specific Serial Number(s).
(Additional FAQ's will be added, as they are identified)
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